I led the design for NAB's revolutionary Travel Experience, a hyper personalised "Travel Mode" for the entire NAB app to keep you safe and supported while travelling.
- Built through innovation and partnership: Partnering with CIBC and Visa in Singapore, I led a design sprint where we prototyped, designed and tested this capability in 5 days.
- Deep ethnographic study: To truly understand the needs and problems of our customers while travelling, I led my team to the Airport, and other places where Travel is front of mind to get deep contextual insights.
- Seamless technology that just works: We designed the experience with affordances and care, such as to cache exchange rates while you were offline, pre load travel data and help before you fly, and other magic touches that made everything "just work".
